Information Technology and Computer Services | Contact: info@cloudbasesol.com
These Terms and Conditions govern the use of the Cloudbase Solutions Zambia Limited website and the
purchase or use of services offered through it. By purchasing a service, submitting a service request or
otherwise using our services, the customer agrees to these Terms and Conditions.
1. Our Services
Cloudbase Solutions Zambia Limited provides information technology and computer-related services to
businesses and organisations. These may include:
• IT solutions and technology services.
• Technology support.
• IT consulting.
• Systems implementation.
• Related computer and information technology services.
The precise scope, deliverables, timeline and applicable fees for a service will be communicated through
the relevant service description, checkout page, quotation or other agreed engagement terms.
2. Orders and Service Requests
Customers are responsible for providing accurate and complete information when requesting or
purchasing a service.
An order or payment does not entitle a customer to services outside the scope of the service purchased or
otherwise agreed with Cloudbase Solutions Zambia Limited.
Where additional work is required beyond the original scope, additional fees and timelines may apply and
will be communicated to the customer.
3. Pricing and Payment
Prices displayed on the website or otherwise communicated to customers apply to the services specified.
Payment may be required in full or in accordance with agreed payment terms before work begins.
Payments made through the website may be processed through an authorised third-party payment
gateway.
4. Service Delivery
Cloudbase Solutions Zambia Limited will use reasonable professional efforts to deliver services within the
agreed scope and timeframe.
Service timelines may depend on the complexity of the project, customer responsiveness, availability of
required information and access to relevant systems or third-party services.
Customers are responsible for providing information, credentials, approvals or other resources reasonably
required for the delivery of their requested service.
5. Customer Responsibilities
Customers must not use our services for unlawful, fraudulent or unauthorised purposes.
Customers are responsible for ensuring that they have the necessary rights and permissions to provide
any systems, information, content or materials supplied to Cloudbase Solutions Zambia Limited for the
performance of a service.
6. Third-Party Services
Certain technology solutions may depend upon third-party software, platforms, infrastructure or service
providers.
Cloudbase Solutions Zambia Limited is not responsible for interruptions, changes or failures caused solely
by third-party services outside our reasonable control.
7. Intellectual Property
Unless otherwise agreed, Cloudbase Solutions Zambia Limited retains ownership of its pre-existing
methodologies, tools, templates, know-how and proprietary materials.
Ownership or usage rights relating to customer-specific deliverables will be governed by the terms
applicable to the particular service or project.
8. Limitation of Liability
Cloudbase Solutions Zambia Limited will exercise reasonable care and professional competence in
providing its services.
To the extent permitted by applicable law, we will not be responsible for indirect or consequential losses
resulting from circumstances outside our reasonable control, third-party systems or a customer's misuse of
services or failure to follow provided instructions.
9. Refunds and Cancellations
Refund and cancellation requests are governed by our Refund Policy.
10. Changes to These Terms
Cloudbase Solutions Zambia Limited may update these Terms and Conditions periodically. The version
published on the website at the relevant time will apply, subject to any separately agreed contractual
terms.
11. Governing Law
These Terms and Conditions shall be governed by the applicable laws of the Republic of Zambia.
12. Contact
Questions concerning these Terms and Conditions may be sent to info@cloudbasesol.com.