Information Technology and Computer Services | Contact: info@cloudbasesol.com
Cloudbase Solutions Zambia Limited ("Cloudbase Solutions", "we", "us" or "our") is committed to
protecting the privacy and personal information of individuals and organisations that visit our website,
make enquiries, purchase our services, or otherwise engage with us.
1. Information We Collect
We may collect personal and business information provided by customers when they use our website or
services, including:
• Name and contact details.
• Email address and telephone number.
• Company or organisation details.
• Billing and transaction information.
• Information submitted when requesting IT support, consulting, systems implementation or other
technology services.
• Communications and enquiries submitted through our website.
Where payments are made through our website, payment information may be processed by an authorised
third-party payment service provider. We do not retain complete payment card details unless expressly
required and permitted by applicable law.
2. How We Use Your Information
Information collected may be used to:
• Process enquiries, orders and service requests.
• Provide IT solutions, consulting, technology support and related services.
• Process and confirm payments.
• Communicate with customers regarding their services.
• Provide technical and customer support.
• Maintain and improve our website and service delivery.
• Meet applicable legal, regulatory and compliance obligations.
3. Disclosure of Information
Cloudbase Solutions Zambia Limited does not sell or rent customers' personal information.
Information may be disclosed to trusted service providers where reasonably necessary for payment
processing, technology infrastructure, professional support or the delivery of requested services.
Information may also be disclosed where required by law or a competent regulatory or governmental
authority.
4. Information Security
We take reasonable administrative and technical measures to protect personal information against
unauthorised access, loss, misuse, alteration or disclosure.
5. Data Retention
Personal information will be retained only for as long as reasonably necessary to provide our services,
maintain appropriate business records and comply with applicable legal or regulatory requirements.
6. Your Rights
Customers may contact Cloudbase Solutions Zambia Limited at info@cloudbasesol.com to request
access to, correction of, or where applicable, deletion of personal information held about them, subject to
applicable legal requirements.
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our operations, services or applicable
requirements.
8. Contact
Questions or requests concerning this Privacy Policy may be submitted by email to
info@cloudbasesol.com.