PRIVACY POLICY

Information Technology and Computer Services | Contact: info@cloudbasesol.com

Cloudbase Solutions Zambia Limited ("Cloudbase Solutions", "we", "us" or "our") is committed to

protecting the privacy and personal information of individuals and organisations that visit our website,

make enquiries, purchase our services, or otherwise engage with us.

1. Information We Collect

We may collect personal and business information provided by customers when they use our website or

services, including:

• Name and contact details.

• Email address and telephone number.

• Company or organisation details.

• Billing and transaction information.

• Information submitted when requesting IT support, consulting, systems implementation or other

technology services.

• Communications and enquiries submitted through our website.

Where payments are made through our website, payment information may be processed by an authorised

third-party payment service provider. We do not retain complete payment card details unless expressly

required and permitted by applicable law.

2. How We Use Your Information

Information collected may be used to:

• Process enquiries, orders and service requests.

• Provide IT solutions, consulting, technology support and related services.

• Process and confirm payments.

• Communicate with customers regarding their services.

• Provide technical and customer support.

• Maintain and improve our website and service delivery.

• Meet applicable legal, regulatory and compliance obligations.

3. Disclosure of Information

Cloudbase Solutions Zambia Limited does not sell or rent customers' personal information.

Information may be disclosed to trusted service providers where reasonably necessary for payment

processing, technology infrastructure, professional support or the delivery of requested services.

Information may also be disclosed where required by law or a competent regulatory or governmental

authority.

4. Information Security

We take reasonable administrative and technical measures to protect personal information against

unauthorised access, loss, misuse, alteration or disclosure.

5. Data Retention

Personal information will be retained only for as long as reasonably necessary to provide our services,

maintain appropriate business records and comply with applicable legal or regulatory requirements.

6. Your Rights

Customers may contact Cloudbase Solutions Zambia Limited at info@cloudbasesol.com to request

access to, correction of, or where applicable, deletion of personal information held about them, subject to

applicable legal requirements.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our operations, services or applicable

requirements.

8. Contact

Questions or requests concerning this Privacy Policy may be submitted by email to

info@cloudbasesol.com.

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