Information Technology and Computer Services | Contact: info@cloudbasesol.com
Cloudbase Solutions Zambia Limited provides professional information technology and computer-related
services. Because our services may involve professional time, technical work, consultation, configuration
and other resources, refund eligibility depends on the status and nature of the service purchased.
1. Cancellation Before Work Commences
A customer may request cancellation before work on the purchased service has commenced.
Where no work has commenced and no non-refundable third-party costs have been incurred, the
customer may be eligible for a full refund.
2. Services Already Commenced
Where Cloudbase Solutions Zambia Limited has commenced work on a service, any refund will be
assessed based on the work already completed and costs already incurred.
Any approved refund may therefore be reduced by the reasonable value of work performed or costs
incurred before the cancellation request was received.
3. Completed Services
Once a service has been fully delivered in accordance with the agreed scope, payments are generally
non-refundable.
Where a customer believes that the delivered service materially differs from the agreed scope, the
customer should contact us promptly so that the matter can be reviewed and, where appropriate,
corrected.
4. Third-Party Costs
Fees already paid to third-party service providers, software providers, platforms or other external vendors
on behalf of a customer may be non-refundable where those amounts cannot be recovered by Cloudbase
Solutions Zambia Limited.
5. Duplicate or Incorrect Payments
Where a customer is charged more than once for the same transaction, or an incorrect amount is charged
due to a confirmed payment error, the excess amount will be refunded following verification.
6. Refund Requests
Refund requests should be submitted by email to info@cloudbasesol.com and should include sufficient
information to identify the customer, transaction and service concerned.
Each eligible request will be reviewed based on the circumstances of the transaction and the stage of
service delivery.
7. Approved Refunds
Approved refunds will ordinarily be returned through the original payment method where practicable. The
time required for the funds to appear may depend on the payment provider or financial institution involved.
8. Contact
For cancellations, refund requests or questions regarding this policy, please contact Cloudbase Solutions
Zambia Limited at info@cloudbasesol.com.